Plans and billing
Can I get a refund?
Payments aren't refundable once the period they pay for has started, including partial months and unused time on yearly plans. We always refund duplicate charges and charges made in error: email us within 60 days.
When you cancel, you keep access until the end of the period you've paid for, so you get what you paid for. Because of that, payments aren't refundable once their period has started. That includes partial months and the unused part of a yearly plan.
When we do refund
- You were charged twice for the same thing.
- You were charged by mistake, for example after you had already cancelled.
Email morais.aaron@gmail.com within 60 days of the charge with the email on your account and the date and amount. We'll check it in Stripe and reply.
Nothing here limits a refund the law requires. The full wording is in our terms.
Related questions
Still stuck?
A real person replies within one business day, usually much sooner.