Plans and billing
How does billing work?
Plans are billed through Stripe, monthly or yearly, and renew automatically until you cancel. You can update your card or see invoices from Settings with Manage billing.
Payments are handled by Stripe. We never see your full card number. Your plan renews at the end of each month or year until you cancel, and Stripe emails a receipt for every charge.
Invoices and your card
Go to Settings, find your business and choose Manage billing. That opens Stripe's billing portal, where you can update your card and download invoices.
Tax
Prices exclude tax. If we are required to charge GST/HST or another tax, it's added at checkout and shown before you pay. For other currencies, see Can I pay in my own currency?.
If a payment fails
You'll see a red banner in the app with an Update payment button, and we'll email you a link. Your weekly checks and fixes keep working for 7 days while Stripe tries the card again. After that they pause until a payment goes through, and start again as soon as one does. If every try fails, the plan ends. Your reports stay in your account.
Price changes
If we ever raise prices, we'll email you at least 30 days before it applies to your plan, so you can cancel first if you want to.
Related questions
Still stuck?
A real person replies within one business day, usually much sooner.