1. Eligibility and authority
You must be at least 18 and able to enter a binding agreement. If you use Cited for a company, you represent that you are authorized to bind that company. You may scan only public websites, and you represent that you have a legitimate business purpose for the submission.
2. The service
Cited captures timestamped AI and search-surface observations, audits public business information, and prepares prioritized recommendations or drafts. Generated answers and web data can be incomplete, inaccurate, unavailable, or change without notice. The methodology page is part of these terms.
3. No guaranteed outcome
Cited does not guarantee inclusion, ranking, traffic, leads, revenue, review outcomes, publication by third parties, or any specific score change. Reports are informational and do not replace legal, licensing, safety, tax, accessibility, or professional advice. You are responsible for reviewing facts and drafts before publication.
4. Free scans and acceptable use
Free scans are subject to email, domain, network, provider-balance, and budget limits. You may not evade limits, automate abusive volume, submit private-network targets, interfere with the service, probe for vulnerabilities, scrape private reports, impersonate another business, or use Cited for unlawful or deceptive conduct. We may delay, reject, or remove scans to protect the service and third parties.
5. Subscriptions and billing
Submitting a concierge plan request is not a purchase and does not authorize a charge. We confirm scope, price, and payment before paid work begins.
Paid plans renew monthly until cancelled. Prices, taxes, billing period, and plan details are shown at checkout. Stripe processes payment. You authorize recurring charges to the selected payment method. You can cancel through the billing portal; cancellation takes effect at the end of the current paid period unless law requires otherwise.
Except where required by law, paid periods are non-refundable once service for that period has begun. If a charge fails, access or fulfillment may pause. We may change future pricing with reasonable notice; a price change will not retroactively alter a completed billing period.
6. Fix Plan
Fix Plan provides the report's complete prioritized fixes, copy-ready drafts where sufficient facts exist, tracked-prompt rescans, and history. Items that require a fact, permission, or human judgment may remain marked for confirmation. The plan does not include publishing, development, design, legal review, listing ownership, or guaranteed third-party acceptance.
7. Done For You scope
Done For You includes Fix Plan plus a bounded implementation service. In each monthly cycle, Cited may complete one agreed implementation batch of up to three reasonable site or content changes, subject to compatible collaborator access, customer approval, and the capabilities of the customer's platform. A larger redesign, migration, custom integration, paid placement, photography, legal copy, or emergency turnaround requires separate written scope.
Listing and citation work means research, correction preparation, and reasonable submission or outreach. Publishers control access, review, timing, acceptance, and display. Cited cannot guarantee a third party will change or publish anything. We will ask for role-based collaborator access where possible and will not ask you to paste passwords into Cited.
8. Customer responsibilities
You are responsible for accurate business facts, required licenses, claims, prices, service areas, accessibility, privacy notices, and final approval. You will respond to confirmation requests and maintain backups. Delays in access or approval may delay work and do not extend a billing period automatically.
9. Content and licenses
You retain rights in material you submit. You grant Cited a limited license to host, process, reproduce, and transform that material as needed to provide and secure the service. As between you and Cited, you may use the report drafts created specifically for your business after payment, subject to any rights in third-party material and your duty to verify them.
10. Third-party services
Cited depends on AI, search, hosting, database, email, payment, DNS, and website-platform providers. Their services, data, policies, and availability are outside Cited's control. You must comply with the terms of platforms you authorize us to access.
11. Suspension and termination
We may suspend or terminate access for material breach, abuse, fraud, legal risk, nonpayment, or risk to the service or others. You may stop using Cited and cancel paid renewal at any time. Provisions that by their nature should survive will survive termination, including payment, ownership, disclaimers, and liability terms.
12. Disclaimers and limitation of liability
To the maximum extent permitted by law, Cited is provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability. To the maximum extent permitted by law, Cited will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages.
Cited's aggregate liability arising from the service will not exceed the amount you paid Cited in the three months before the event giving rise to the claim, or 100 US dollars if you paid nothing. Some jurisdictions do not allow certain exclusions, so portions of this section may not apply.
13. Changes and contact
We may update these terms. Material changes will apply prospectively and will be communicated through the service or email when appropriate. Questions may be sent to morais.aaron@gmail.com.